Terms & Conditions of Sale

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Shipping Destinations

United Baristas primarily sells to United Kingdom and European Union addresses. We are able to ship select items to key international destinations.

These terms and conditions apply to orders placed both through the online shop and confirmed through other channels, such as email.

For full information on delivery destinations, methods and time frames, as well as our return and exchange process, please read our Deliveries, Exchanges & Returns information.

Automated communications and customer service assistance are provided in English.

Taxes & Duties

VAT is applied to relevant products on orders to the UK and all EU destinations. You will automatically be emailed a VAT receipt.

For destinations outside of the European Union, we may be able to sell products excluding VAT. Any VAT charges are clearly shown at checkout. However, import duties might apply on the product’s entry into the destination country. You are responsible for all import duties, taxes and any administration charges. These charges vary by country and we recommend you contact your local customs office for specific information.

Insurance

United Baristas takes out insurance for products in transit until it is delivered to you. At this point responsibility for your items passes to you. If you are not the receiver of your purchase  for example, in the case of a gift order  then the person who receives the package at the delivery address is responsible for the items.

If your items are damaged in transit, please contact us.

Cancellation

You are able to cancel your order any time up to the point of shipping for a full refund. To cancel your order, please email us. If your item(s) have already been shipped you will be required to return the items under the Returns Process.

Refunds

If you are not satisfied with your purchase, it is possible to return the item(s) for exchange or a refund. Items must be returned to us in saleable condition within 30 days of delivery with a copy your receipt. Please read the Exchange and Return Process, which form part of these terms and conditions.

Refunds will be issued to your original payment method within 14 days of receipt. We are commonly able to process refunds in five working days.

Please note that we are not able to refund or credit additional shipping charges and that we are only able to accept returns of food items if they are defective. This does not affect your statutory rights.

For options on how to return or exchange items, please read Deliveries & Returns.

Personal Information

When you purchase items in our online shop, we gather information about you to process and fulfil your order. This information is gathered and stored in accordance with our Privacy Policy.

Payment Processing

Payments are processed by Stripe, Apple Pay or PayPal.

For payments processed by Stripe and Apple Pay

United Baristas does not store your debit or credit card information. If you opt to store your card details at checkout they are securely stored on Stripe’s servers. Please be aware that transactions are subject to Stripe’s terms and conditions and that Stripe may collect and store personal information about you. For information on Stripe’s terms and privacy policy, please refer to their website. Apple Pay payment processed on Stripe’s services and are subject to Stripe’s terms as well as Apple’s terms and policies.

For payments processed by PayPal

United Baristas does not store your debit or credit card information. Please be aware that transactions are subject to PayPal’s terms and conditions and that PayPal may collect and store personal information about you. For information on PayPal’s terms and privacy policy, please refer to their website.

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