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United Baristas launches Help Centre to support its fast growing user base

London, United Kingdom • United Baristas Newsroom

United Baristas, the digital platform that connects baristas and businesses in the specialty coffee industry, has launched a Help Centre to support its fast growing user base. Continue reading United Baristas launches Help Centre to support its fast growing user base

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How United Baristas Uses your Personal Information

With General Data Protection Regulation just around the corner, we explain how United Baristas manages your personal information and the principles that guide us

United Baristas was started to better connect coffee businesses and baristas as the specialty coffee industry quickly grew, and then became increasingly fragmented. Our industry experience allows us to understand that there are certain functions that are better conducted at an industry level that no single company or individual can tackle. There’s an element of sweet irony that it is the fragmented and modular nature of digital technologies and the internet itself that has allowed us to build a variety of services that better connects the coffee community.

General Data Protection Regulation
Digital technologies have progressed to the point where its often not necessary to actually build things; rather one assembles components linking together various cloud services and software products to create a bespoke product.

For those of you that are not familiar with how digital technology has progressed it’s important to explain that it’s often not necessary to actually build things in the traditional sense; rather one assembles components linking together various cloud services and software products. If you grew up in the mechanical age, then digital is now at the point where you can often go out and buy a boiler, a PID and a variety of other components and then assemble them to make a bespoke espresso machine. A good example is that it doesn’t make functional, financial or security sense for us to build a login platform to manage users across the various United Baristas services and websites, so we use an off-the-shelf product to perform this function. Auth0 is used by many companies and they have developed a purpose-built product, backed with superior engineering, infrastructure and technical expertise, and their overview of managing logins across the internet gives them additional data and insights which allows them to provide greater security that we ever could.

Continue reading How United Baristas Uses your Personal Information

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Just a Couple of Clicks – Updates to logging in to United Baristas

Today we release an update to United Baristas Profile allowing our community to securely log in with just a couple of clicks, using either a registered email address or their personal Facebook account.

The supported services include:
• unitedbaristas.com, including United Baristas Store
• United Baristas Careers
• United Baristas Workshop

Magic Link

When signing in with email, users are now sent an email with a bespoke link to enable them to securely login to their account.

Continue reading Just a Couple of Clicks – Updates to logging in to United Baristas

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Introducing Escrow Services to United Baristas Marketplace

Making buying and selling even safer as we grow

We always working to improve our services, just like many baristas are always working to lift their coffee quality.

A new escrow service for buyer and seller protection

Today we have introduced a new escrow service for transactions on United Baristas Marketplace.

As the marketplace has grown in size and volume, the degrees of separation between buyer and seller have also increased. There may be six degrees, or less, of separation between you and Kevin Bacon, but that’s not sufficient to build trust and ensure security when you find out he’s wants to buy your item, especially if it is a higher priced item such as an espresso machine.

Continue reading Introducing Escrow Services to United Baristas Marketplace

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Be a Barista of Quality

Delicious coffee starts with well-maintained equipment. Make sure you get everything in working order.

Last week we released our new 20s spot raising awareness of the benefits of scheduled coffee-equipment maintenance. To make delicious coffee you need to keep your coffee equipment in good working order. Take the hassle out of maintenance, and prevent urgent call-outs, by establishing a service regime and placing your equipment in a service contract.

Find out more about servicing options
Find an engineer 

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Find coffee equipment engineers near you with United Baristas Workshop

United Baristas Workshop now helps you find coffee equipment engineers and parts suppliers

It’s been just over a year since we launched United Baristas.

United Baristas

The project started because many coffee businesses we knew had working-condition equipment sitting in the corner of their warehouse or shop. Recognising that the under-utilised equipment was bad for business, the industry and the environment we built a marketplace to allow baristas to buy and sell equipment.

We now have hundreds of members, with dozens of current listings at any given time and items being bought and sold on a regular basis.

One thing leads to the next thing

As soon as we launched we started receiving queries about the buying and selling of items that we not in working condition. These queries commonly took two forms:

  • Q: ‘Is it more or less profitable to repair an item before listing it on United Baristas?’
  • Q: ‘I’m interested in buying an item that might need servicing or maintenance, but how do I do this?’

These questions are symptomatic of the challenges many coffee businesses and enthusiasts have in identifying a suitable service partner. This is because there are many engineers operating in the UK, many ways to source parts, and both service parts can vary greatly in quality and price.

Also, it’s no secret that there have been some issues with coffee equipment servicing, restoration and parts in the sector. However, many of the people that work as engineers are hardworking, honest and make themselves available for both urgent callouts and bookings at ungodly hours. They are a critical part of the success of the coffee industry and their contribution should be more widely celebrated.

To further support our objective of keeping coffee equipment in use for its full working life, today we’ve launched United Baristas Workshop.

Introducing United Baristas Workshop

United Baristas Workshop is a public directory of coffee equipment engineers and parts suppliers.

United Baristas Workshop
Find coffee equipment engineers and parts suppliers near you with United Baristas Workshop.

As the sector is always evolving, we’ve made it possible for:

  • Anyone to list an engineer, technician, parts supplier or workshop for free
  • Anyone to rate an engineer, technician, parts supplier or workshop for free
  • Anyone to search for an engineer, technician, parts supplier or workshop for free
  • Engineers and parts suppliers can opt to pay a small annual fee to add and maintain their full details, such as their service area.

We hope that:

  • Good businesses will be identified and rewarded with new business
  • Poor-performing businesses to be encouraged, and even forced, to improve
  • Disreputable operators will be more readily and publicly tracked in their various guises

Browse United Baristas Workshop

Our community has already entered the basic details of over one hundred relevant businesses from across the UK.

Find coffee equipment engineers and technicians near you on United Baristas Workshop
Find coffee equipment engineers and technicians near you on United Baristas Workshop

With so many listings, we have made it easy to search. For example, want a La Marzocco technician in London? Just search “La Marzocco London” and you’ll get a list of businesses that service London, as well as are based in London. Please note the service area is defined by county and will improve as engineers claim and manage their own listings. Go on, try it.

It is important to note that a listing is not an endorsement. In fact, we want both good and bad business to be listed so that the coffee community can monitor if good businesses go bad, bad businesses cease trading, and if they start up again in a new guise… Your active ratings and comments are welcome and an important part of establishing the quality and reputation of those that work in the sector.

Managing your listing

If you are an engineer or parts supplier you’ll want to update your listing so that prospective customers can understand your full range of services, see you service area and more readily find and contact you.

Once you start managing your listing you’ll be able to:

  • define your service area
  • be promoted as a verified listing
  • add additional business and service information
  • add full contact details
  • list any industry accreditations
  • add an image/logo
  • be notified of when your business receives a new rating

Once you have completed these steps your listing will be searchable by service area (rather than just your business location) and by manufacturer accreditation as well as by name and location.

Because managed listings are more accurate and comprehensive, they appear above basic listings in search results.

Claim or set up your business listing now

Feedback

We hope that the launch of United Baristas Workshop will further facilitate the buying and selling of coffee equipment. We believe this to be fundamentally good both for the coffee industry as well as the environment.

If you have any thoughts or feedback you’d like to share with us, please contact us.

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Accurately Communicating Prices on United Baristas Marketplace

Best practice for communicating Value Added Tax on listings

We’ve fielded and observed a number of queries about VAT on listings.

The article has been superseded by an article on United Baristas Help Centre. View
This article is scheduled for auto-deletion on Sunday 30 September 2018

United Baristas has both trade and retail businesses as well as individuals as members, so we are taking this opportunity to highlight the best practice when communicating the listing price to avoid potential confusion.

Always list the item’s price inclusive of VAT

As has always been the case, list prices including VAT.

United Baristas does not offer an option to list items excluding VAT.

The listed price is the advertised price, inclusive of VAT, if any.

VAT registered

We are now providing more specific advice to avoid confusion where one or both of the parties are VAT registered.

In is important to note that a significant proportion of United Baristas members are unlikely to be VAT registered.

When selling

If you are VAT registered, we recommend that you communicate this in the listing’s description as it is relevant for prospective VAT registered buyers.

When buying

If you are purchasing an item and are VAT registered do not assume that the seller is also VAT registered. If you are uncertain, contact the seller for clarification.

Find out more about listing items on United Baristas

Full listing guidance is available at: https://marketplace.unitedbaristas.com/en/infos/how_to_use

NB. The article is scheduled to expire at 12.00 on Sunday 30 September 2018

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Looking for a specific item? Let the coffee community know

You can now place requests for items on United Baristas Marketplace

Today we’ve introduced another tool to facilitate the sale and purchase of used coffee equipment within the coffee community. You can now place a ‘request’ for a specific item on United Baristas Marketplace.

Making a request creates a product listing which can be searched and browsed in the same way as other listings on United Baristas. Other members of the coffee community can then contact you with their relevant products.

This article has been superseded by an article on United Baristas Help Centre. View >>
This article is scheduled for auto-deletion on Sunday 30 September 2018

How to place a request

Placing a request is as simple as listing an item — and it is free.

1. Click the ‘Post a new listing’ button


The ‘Post a new listing’ button is top right on the United Baristas website

 2. Select the relevant product category

These are the product categories you can currently request an item in

You’ll then be asked to select the relevant sub-category.

3. Select ‘Requesting Items’

 

4. Fill out the request details, including:

  • the product
  • specific details
  •  brand
  • condition
  •  location

Fulfilling a Request

Got a product to sell that fits the request specification? Just click on the ‘Contact’ button and follow the steps.

Keeping products in use is better for everyone

A key objective of United Baristas Marketplace is to enable the coffee community to keep coffee equipment in productive use for its full working life. This is better for baristas, businesses, the industry and the environment.

We hope this new feature will be useful for baristas looking for specific items.

If you require coffee equipment to help take your project or business to the next stage, request it from the coffee community on United Baristas Marketplace.


Use United Baristas Marketpalce

NB. The article is scheduled to expire at 12.00 on Sunday 30 September 2018