London, United Kingdom • United Baristas Newsroom
United Baristas was started to better connect coffee businesses and baristas as the specialty coffee industry quickly grew, and then became increasingly fragmented. Our industry experience allows us to understand that there are certain functions that are better conducted at an industry level that no single company or individual can tackle. There’s an element of sweet irony that it is the fragmented and modular nature of digital technologies and the internet itself that has allowed us to build a variety of services that better connects the coffee community.
For those of you that are not familiar with how digital technology has progressed it’s important to explain that it’s often not necessary to actually build things in the traditional sense; rather one assembles components linking together various cloud services and software products. If you grew up in the mechanical age, then digital is now at the point where you can often go out and buy a boiler, a PID and a variety of other components and then assemble them to make a bespoke espresso machine. A good example is that it doesn’t make functional, financial or security sense for us to build a login platform to manage users across the various United Baristas services and websites, so we use an off-the-shelf product to perform this function. Auth0 is used by many companies and they have developed a purpose-built product, backed with superior engineering, infrastructure and technical expertise, and their overview of managing logins across the internet gives them additional data and insights which allows them to provide greater security that we ever could.
The supported services include:
• unitedbaristas.com, including United Baristas Store
• United Baristas Careers
• United Baristas Workshop
When signing in with email, users are now sent an email with a bespoke link to enable them to securely login to their account.
Today we have introduced a new escrow service for transactions on United Baristas Marketplace.
As the marketplace has grown in size and volume, the degrees of separation between buyer and seller have also increased. There may be six degrees, or less, of separation between you and Kevin Bacon, but that’s not sufficient to build trust and ensure security when you find out he’s wants to buy your item, especially if it is a higher priced item such as an espresso machine.
Last week we released our new 20s spot raising awareness of the benefits of scheduled coffee-equipment maintenance. To make delicious coffee you need to keep your coffee equipment in good working order. Take the hassle out of maintenance, and prevent urgent call-outs, by establishing a service regime and placing your equipment in a service contract.
It’s been just over a year since we launched United Baristas.
The project started because many coffee businesses we knew had working-condition equipment sitting in the corner of their warehouse or shop. Recognising that the under-utilised equipment was bad for business, the industry and the environment we built a marketplace to allow baristas to buy and sell equipment.
We now have hundreds of members, with dozens of current listings at any given time and items being bought and sold on a regular basis.
As soon as we launched we started receiving queries about the buying and selling of items that we not in working condition. These queries commonly took two forms:
These questions are symptomatic of the challenges many coffee businesses and enthusiasts have in identifying a suitable service partner. This is because there are many engineers operating in the UK, many ways to source parts, and both service parts can vary greatly in quality and price.
Also, it’s no secret that there have been some issues with coffee equipment servicing, restoration and parts in the sector. However, many of the people that work as engineers are hardworking, honest and make themselves available for both urgent callouts and bookings at ungodly hours. They are a critical part of the success of the coffee industry and their contribution should be more widely celebrated.
To further support our objective of keeping coffee equipment in use for its full working life, today we’ve launched United Baristas Workshop.
United Baristas Workshop is a public directory of coffee equipment engineers and parts suppliers.
As the sector is always evolving, we’ve made it possible for:
We hope that:
Our community has already entered the basic details of over one hundred relevant businesses from across the UK.
With so many listings, we have made it easy to search. For example, want a La Marzocco technician in London? Just search “La Marzocco London” and you’ll get a list of businesses that service London, as well as are based in London. Please note the service area is defined by county and will improve as engineers claim and manage their own listings. Go on, try it.
It is important to note that a listing is not an endorsement. In fact, we want both good and bad business to be listed so that the coffee community can monitor if good businesses go bad, bad businesses cease trading, and if they start up again in a new guise… Your active ratings and comments are welcome and an important part of establishing the quality and reputation of those that work in the sector.
If you are an engineer or parts supplier you’ll want to update your listing so that prospective customers can understand your full range of services, see you service area and more readily find and contact you.
Once you start managing your listing you’ll be able to:
Once you have completed these steps your listing will be searchable by service area (rather than just your business location) and by manufacturer accreditation as well as by name and location.
Because managed listings are more accurate and comprehensive, they appear above basic listings in search results.
We hope that the launch of United Baristas Workshop will further facilitate the buying and selling of coffee equipment. We believe this to be fundamentally good both for the coffee industry as well as the environment.
If you have any thoughts or feedback you’d like to share with us, please contact us.
We’ve fielded and observed a number of queries about VAT on listings.
United Baristas has both trade and retail businesses as well as individuals as members, so we are taking this opportunity to highlight the best practice when communicating the listing price to avoid potential confusion.
As has always been the case, list prices including VAT.
United Baristas does not offer an option to list items excluding VAT.
The listed price is the advertised price, inclusive of VAT, if any.
We are now providing more specific advice to avoid confusion where one or both of the parties are VAT registered.
In is important to note that a significant proportion of United Baristas members are unlikely to be VAT registered.
If you are VAT registered, we recommend that you communicate this in the listing’s description as it is relevant for prospective VAT registered buyers.
If you are purchasing an item and are VAT registered do not assume that the seller is also VAT registered. If you are uncertain, contact the seller for clarification.
Full listing guidance is available at: https://marketplace.unitedbaristas.com/en/infos/how_to_use
NB. The article is scheduled to expire at 12.00 on Sunday 30 September 2018
Today we’ve introduced another tool to facilitate the sale and purchase of used coffee equipment within the coffee community. You can now place a ‘request’ for a specific item on United Baristas Marketplace.
Making a request creates a product listing which can be searched and browsed in the same way as other listings on United Baristas. Other members of the coffee community can then contact you with their relevant products.
Placing a request is as simple as listing an item — and it is free.
1. Click the ‘Post a new listing’ button
2. Select the relevant product category
You’ll then be asked to select the relevant sub-category.
3. Select ‘Requesting Items’
4. Fill out the request details, including:
Got a product to sell that fits the request specification? Just click on the ‘Contact’ button and follow the steps.
A key objective of United Baristas Marketplace is to enable the coffee community to keep coffee equipment in productive use for its full working life. This is better for baristas, businesses, the industry and the environment.
We hope this new feature will be useful for baristas looking for specific items.
If you require coffee equipment to help take your project or business to the next stage, request it from the coffee community on United Baristas Marketplace.
NB. The article is scheduled to expire at 12.00 on Sunday 30 September 2018