The first United Baristas Roundtable event discussed coffee industry staffing

Business owners and managers share their insights on building and managing a team in the coffee industry

The coffee industry is full of passionate people. During March we gathered together a dozen of the industry’s leading lights in our first Roundtable, in conjunction with Caffeine Magazine, to explore the trends, opportunities and challenges of building and managing a team in a coffee business.

The participants came from a variety of sectors including hospitality, retail, trade and technology, and represent some of their most active businesses in the speciality coffee market.

We devised the Roundtable to take place under the Chatham House Rule. The confidentially this provides gave rise to many interesting — and at times quite heated — discussions around the table. The rule also allows participants to share information discussed at the meeting, as long as the source is not revealed.

Here’s a summary of what our group of 12 thought about baristas working in the coffee industry.

We also discussed lots of other topics which we’ll continue to explore. Thanks very much to everyone who took part. We will run further Roundtables focusing on topics that present opportunities and challenges for the coffee industry. If you run a coffee business and would be interested in attending, please get in touch.


We have re-published this article from our archive as an interesting point of reference for the Barista Life series of articles.